Out-of-Network Fees
Insurance FAQ
What is an “in-network” provider?
A therapist who has a contract with your insurance company with an agreed upon rate for services. After meeting your in-network deductible, you owe your therapist a set copay each appointment and your insurance company will pay the rest.
What is an “out-of-network” provider?
A therapist who doesn’t have a contract with your insurance company but can still bill them for coverage. After meeting your out-of-network deductible, you owe your therapist a percentage of the session fee each appointment and your insurance company will pay the rest.
What is “private-pay”?
An option for clients who don’t have coverage or don’t want to use their insurance benefits.
What is a deductible?
The amount of money you have to spend before your insurance benefits kick in. This resets once a year. An “in-network” deductible and “out-of-network” deductible are two separate things.
Why am I having trouble finding a therapist who is in-network?
How do I know what my out-of-network benefits are?
Call the member services number on the back of your insurance card and ask the below questions. The insurance representative will most likely ask for a CPT code for the specific service. 90834 is for individual therapy and 90847 is for couples therapy.
1. Do I have out-of-network coverage for routine, mental health, telehealth appointments?
2. What is my out-of-network deductible for routine, mental health, telehealth appointments?
3. How much of this yearly deductible have I met so far?
4. When does my deductible reset?
5. What is my out-of-network coinsurance for routine, mental health, telehealth appointments?
6. Is pre-authorization required for out-of-network, routine, mental health, telehealth appointments?
7. Is there a limit to the amount of yearly sessions I can have for out-of-network, routine, mental health, telehealth appointments?
8. My provider charges $200 per session for out-of-network, routine, mental health, telehealth appointments. Can you confirm whether or not the “allowed amount” AKA “Usual, Customary, and Reasonable” rate is not less than $200?
* Unfortunately, you may get different information from different representatives which is why we recommend that you ask for a reference number and the representative’s name at the end of the phone call to save for your records.